Baron Briefs

Of all the moving parts in our system, AgentRankâ„¢ is the most difficult to communicate. Most people look past the role it plays in pairing homeowners with an agent. Frankly, I’m surprised how often homeowners choose the default value of 1 (out of 10). However, when I designed the system, it was the “eureka” moment. Without it, the system would be fertile ground for bottom-feeding, hungry agents who would inevitably disappoint homeowners.

I’m always trying to think of “real world” examples to use as comparisons. A few weeks ago, credit scores came to mind. Borrowers with better credit scores typically are seen as less risky and, as a result, receive a better interest rate. Today, however, I thought of an even better one while shopping for a printer with my Consumer Reports ratings in hand at Sam’s Club. AgentRankâ„¢ is nothing more than an objective rating assigned to a Realtor representing the quality of service a consumer can expect.

Just as consumers don’t have to test each and every printer when armed with Consumer Reports ratings, consumers don’t have to interview and haggle with each and every Realtor operating within 10 miles of their home. They simple pick a number–1 to 10–and let the bidding begin.

Speaking of AgentRank(TM), I added two more components earlier this week:

1. Market Forecasts
2. Weblogs

Market forecasts will be used to measure an agent’s knowledge of price trends. By comparing the agent’s forecast of median sale price against the metro prices reported by the National Association of REALTORS®, we’ll identify agents who have exceptional insight into the local market.

Weblogs will be used to measure an agent’s authority on matters of real estate. The popularity of an agent’s weblog in the blogosphere will help identify agents who are considered the experts in their local market and beyond.

First, let me say, surveillance is part of business. You must keep an eye on the competition. This includes visiting their website to read copy, searching news clippings for their name, etc. But when you start posing as a customer, it crosses the line and becomes reconnaissance. I don’t mind surveillance, but recon is an abuse of my time and money.

There’s one competitor in particular who has now performed recon on my system twice and was dumb enough to include their website name in the header…twice. I let it slide last summer, but it happened again this week so I’m calling them out. First offense was fishing for info on RealtyBaron’s ranking system last summer by posing as a real estate agent web merchant who is considering our service affiliate program:

Then, after RealtyBaron’s launch of Buyer Rebate Auctions last week, they again posed as a customer–this time a “home buyer” in Jacksonville:

“Hungry” indeed….hungry for inside scoop on RealtyBaron™. Down, boy…down.